Client
PwC
Overview
PwC Canada’s staff platform is used daily by thousands of employees. Over time, the dashboard had become cluttered and visually inconsistent, slowing people down instead of helping them start their day. I was responsible for redesigning the dashboard to make it clearer, more modern and easier for staff to track their performance metrics, wellbeing, baseline firm expectations and feedback progress. All visuals were recreated to protect confidentiality.
Client
PwC
Industry
Consulting
Service
UI / UX Design
Data Visualization
Digital Design
Duration
3 years
The Problem
The original dashboard tried to show everything at once, which made priority tasks hard to spot. Legacy patterns, mixed styles and competing elements created visual noise, and newer staff often felt lost because the interface lacked hierarchy. The experience worked, but it demanded more effort than it should.
My Approach
I ran a lean, focused process while working within internal constraints. I began with a focused group study to interview users of the previous platform and understand their pain points and frustrations, where things broke, why they stopped using the platform, and most importantly, what would make them go back to using it. I explored layout options that clarified the structure without disrupting existing systems, and refreshed the UI with cleaner spacing, modern colours and a consistent design language. The goal was simple: reduce friction and make the dashboard instantly understandable.
The Solution and Impact
The redesigned dashboard is clearer, calmer and far easier to scan. Key tools surface naturally, the visual hierarchy guides attention and the updated look brings a modern, unified feel. Stakeholders responded strongly to the improvement in clarity, and teams found it noticeably easier to navigate their core tasks. Even without sharing internal metrics, the feedback made it clear that the redesign restored focus and efficiency to a heavily used internal entry point.
