We spoke with Brenda, a patient advisor at St. Joseph’s Healthcare, to understand mental health challenges in the hospital. She highlighted how many people hesitate to seek help until things get serious. Insights 1. People need easier access to mental health services. 2. People need better awareness of mental health signs and symptoms. 3. Building trust and connections with patients is important. How Might We (HMWs) 1. Use technology to help patients connect over mental health. 2. Use physical activity to improve mental well-being. 3. Break the stigma around mental illness. 4. Help people reach self-understanding faster. 5. Shorten the time between recognizing a problem and seeking help. Points of View (POVs) 1. Help people open up about their struggles so they can live better. 2. Make mental health diagnosis simpler and more accurate, since many misunderstand or ignore their issues. We also developed a Customer Journey Map to better understand customer experiences. This map outlined the five key stages of the user journey: Aware, Search, Understand, Get Better, and No Relapse. Our analysis revealed a significant pain point in the initial stage, where users often felt lost and uncertain about their situation. Recognizing this need for a solution, we focused on addressing the challenges users face during this critical phase.